Pandora Virtual Queue Management and Store Appointment Scheduling for service

Case Study

Profile

Pandora – Virtual queuing for service and store appointments

Global jewelry retailer, Pandora, deployed Qudini’s Virtual Queuing System and Appointment Booking Software across its store portfolio to provide its customers with an engaging customer experience.

Sector
Retail
No. of stores
2,700
No. of employees
23,000

The challenge

Pandora wanted to provide its customers with an engaging, safe and seamless customer journey when visiting a store. To stop customers from having to wait outside in a line before entering a store or when looking to receive service, the jewelry retailer decided to deploy Qudini’s Retail Choreography tools.

The solution

When stores have reached capacity, customers wanting to enter stores or receive service are able to join a virtual queue using their smartphones by QR code or SMS. They then receive an estimated wait time, a position in the queue and an SMS update when it is time to return to store.

Customers also have the option to prebook appointments with in-store experts in order to receive one-to-one service using Qudini’s Appointment Booking System.

Results

Hover over the tile to read quotes from our customers

  • Increased customer satisfaction

    Customers have a much more pleasant and safer waiting experience, resulting in increased customer satisfaction.

     

    Higher customer loyalty

    Customers are drawn into stores or online channels by safe, engaging and seamless customer journeys, resulting in them coming back again and again.

  • Increased sales

    Customers are able to easily browse in stores and receive support, meaning they’re more likely to convert.

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