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Lloyd's of London | Tech Bar | IT Support Desk | Case Study

Case Study

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Profile

Lloyd’s of London is an insurance and reinsurance market with 45,000 employees that work for 100 insurers, 300 broking firms and for Lloyd’s itself.

To keep its employees safe and productive while working from home, and to properly support employees as they return back to the office, the insurance leader deployed Qudini to their head office tech support bar.

Sector
Insurance
No. of employees
450000

The challenge

Lloyd’s of London’s IT department wanted to provide an efficient, easy and engaging way to provide its thousands of employees with technical support during the lockdown and when its employees returned to the office. The team at Lloyd’s were looking for a software solution that would enable employees seeking technical support to easily register for immediate support remotely, and to select time-slots for support services in advance.

The Solution

Qudini powers Lloyd’s head office tech support bar, the “Lloyd’s Connect Bar”, by enabling Lloyd’s employees with device support needs to access a private online portal where they can schedule in-person and virtual appointments with the Lloyd’s head office tech support team.

For in-person services on-site, they are also able to use Qudini’s Virtual Queuing System to enable employees needing support services to wait from the safety of their desks. They receive service as quickly as possible to join a virtual queue from their phone or desktop in order to receive SMS updates and an onscreen countdown while they await their turn for service.

Results

Hover over the tile to read quotes from our customers

  • Safe support service

    Employees at the office can wait from the safety at their desks when requiring technical support.

    Efficient waiting experience

    Lloyd’s IT support team can easily support employees and prioritize those with urgent issues.

  • Increased productivity

    The IT team can seamlessly manage their workloads and assign new support queries to individual members of staff.

    Remote support

    Employees working remotely can easily register for support from the IT team without having to visit the office or try to get ahold of someone from the IT team.

  • Easily schedule time-slots for service

    Employees requiring device support can select a time-slot that suits them to receive service.

    Engaging experience

    Employees don’t have to email support desks, or call support lines. They can simply register for support using any device available to them.

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We’re now Qudini by Verint, the Customer Engagement Platform! Learn how to drive sales, increase customer loyalty and get the most out of your teams with our game-changing Retail Choreography software solutions.

 

View solutions

We’re delighted to announced that Qudini has officially been acquired by Verint, the Customer Engagement Company!

Learn more

Want to catch-up at NRF’s Big Show in New York City this January?

Find out more

Do you know how you’re going to stay relevant and profitable during the recession?

Become recession-proof

Peak season is just around the corner!

Have you thought about how you’re going to manage peak season traffic this winter?

Check out our peak season software solutions

New best practice guide

Our new best practice guide explains how Appointment Booking Landing pages will drive traffic to your in-store and virtual appointment services.

Download the guide here

Latest consumer survey report

Our latest consumer survey report shows which types of retail stores and banks customers want to be able to schedule appointments within…

Download the report for your industry

Recent consumer survey report

Our recent consumer survey report shows how the pandemic has changed consumer shopping habits and which habits will be here to stay…

Download the whitepaper here

Upcoming Webinar

Our Upcoming Webinar will present consumer insights on how the pandemic has changed consumer shopping habits. Sign-up below for Tuesday October 12th (2pm ET | 11am PT).

Sign-up here