Case Study:

Enabling Honest Burgers to gain two extra turns of their restaurant every night with the Qudini Waitlist App

CLIENT QUOTES

  • “Our customers love Qudini! Logging in and seeing your place in the queue update live is very addictive. They've made queuing easy, pain free and charming!”
    Philip Eeles | Co-Founder of Honest Burger

Client Profile

Honest Burgers is a trendy and fast growing restaurant chain in London. They have developed somewhat of a cult following around their growing number of London restaurants selling honest and delicious burgers and rosemary salted chips.

THE CHALLENGE

Honest Burgers’ old clipboard waiting list system did not fit with the core values as a transparent, trendy and highly customer service focussed restaurant.

The process of calling each customer by phone to ask them to return was extremely time consuming. Customers were uncertain about the wait and often complained they’d been waiting long than they had and returned to the restaurant before Honest Burgers were ready to seat them.

Clipboard challenge

THE SOLUTION

Honest Burgers use Qudini’s Restaurant Waitlist App to allow their host managing the door to greet customers with an iPad to take their details into the digital waitlist.

The customers will receive a text confirming they are on the waitlist with an Honest Burgers branded queue tracker weblink, where they can keep an eye on their position and view the Honest burgers menu whilst they wait in a nearby pub. If the customer wishes to cancel they can text back any time.

Meanwhile the host can manage all their customers in a simple intuitive interface, letting customers know when their table is ready at the click of a button.

  • How Qudini helps Honest Burgers turn tables faster
  • How Qudini helps Honest Burgers turn tables faster 2

CLIENT RESULTS

  • Results Icon

    2 x

    Extra turns of the entire restaurant each night due to the improved management of no-bookings customers and increased staff efficiency.

  • Results Icon

    90%

    Of customers who wish to cancel will text in via Qudini to let the restaurant know, so no shows are eliminated.

  • Results Icon

    10,000

    Clicks per month per restaurant on the Honest Burgers queue position tracker weblink.

  • Results Icon

    70%

    Increase in customer loyalty, because customers love the system.

  • Results Icon

    Faster return

    When customers receive the SMS saying that their table is ready, they return much faster than the days when the restaurant used to call them.

  • Results Icon

     

    £20K

    Additional revenue seated each month.

PRESS

  • Restaurants Embrace Technology to attract digitally minded customers

    Read more >

  • L’App It Up Qudini

    Read more >

  • Trip Advisor review: Great food, intelligent queue system

    Read more >

Download
our brochure

Enter your details to download our brochure for more information on Qudini, our solutions and the benefits of working with us.

X
X

Thank you!

A member of our team will be in touch.

Close
X

Get in touch
with our team

To get in touch with our team email info@qudini.com

Simply complete the form below and the right team will be in touch to discuss your query. We look forward to getting the ball rolling!

Top