Case Study:


Enabling Fujitsu to:


Increase trade show stand footfall.


Capture more walk-up visitor leads.


Improve resource allocation, by putting the right team members in the right places at the right times.

CLIENT QUOTES

  • “Qudini enabled us to create a more professional stand experience that helped retailers to plan their visit to our stand and to provide a more premium and organised experience when they arrived”
    Sarah Paul | Head of Marketing Fujitsu
  • “Qudini enabled us to see and communicate with more people and to capture additional leads and their contact details at the show”
    Rupal | Managing Director for Retail, Fujitsu

Client Profile

Fujitsu is a Japanese multinational information technology equipment and services company, headquartered in Tokyo, Japan. It has a UK team dedicated to delivering innovation for enterprise retailers. Qudini works in partnership with Fujitsu to deliver our innovative solutions to retail, telco, hospitality and financial services industries.

THE CHALLENGE

Fujitsu had exciting plans for an experiential stand at the UK’s Retail Business Technology Expo (RBTE). Retailers would be able to talk to its team and experience Fujitsu’s latest technology offerings and partner products, including a VR climbing wall.

With Fujitsu’s retail partners inviting their clients to tour the stand in advance of the show, the company needed a way to seamlessly accept and manage bookings, as well as a way to manage walk-up visitors.

THE SOLUTION

The Fujitsu marketing team used the Qudini Appointment Booking software to manage the stand tours.

 

THE TRADE STAND VISITOR JOURNEY

Book an appointment with the Fujitsu team:
• Fujitsu created a branded online booking interface and sent it out to their clients and prospects so they could book their stand tours online.
• They also placed the link at the bottom of their automated email signatures for all their prospects to easily access.
• Once their booking was complete, visitors received an SMS and email confirmation.
• On the day of their show, the visitor received a reminder SMS 10 minutes before their stand tour.
• Fujitsu had a reception desk at the front of the stand, where visitors were instructed to check-in for their appointment.
• Fujitsu staff could access Qudini on tablets, view upcoming appointments and check-in guests.
• This would also alert the relevant Fujitsu retail partner when their client had arrived.

  • Fujitsu Appointment Booking Software Email
  • Qudini Fujitsu Event Example
  • Event Queuing System SMS Updates Qudini
  • Fujitsu Queuing System Qudini

Walk-up to the stand to see the next available Fujitsu team member:
• Fujitsu also used the Qudini Queue Management system to manage visitors walking onto the stand without an appointment.
• A host with a tablet device simply took the names and mobile numbers of visitors interested in a tour or VR experience.
• The visitor received a text confirming their queue position and estimated wait time.
• The visitor was then free to browse the rest of the Fujitsu stand.
• When their turn was due, they received a further text message.

EVENT STAND MANAGEMENT

Using the Qudini Shop Floor Management features, the Fujitsu reception team could see and manage their own time, breaks and activities across the stand.

CLIENT RESULTS

  • Results Icon

    Increased stand traffic

    The ability to easily book a stand tour online led to more retailer bookings, while the reminders ensured the retailers remembered to visit the Fujitsu stand on the day.

  • Results Icon

    Increased lead capture

    Using Qudini to manage walk-ups for stand tours and the VR experience acted as a great lead capture tool. The lead’s name, company, email address and mobile number were added to Qudini to communicate with them about their turn. At the end of the show, Fujitsu was able to export all the lead details.

  • Results Icon

    Right team members, right time

    Enabling clients and prospective clients to pre-book stand tours enabled the Fujitsu team to pre-allocate the most relevant retail partner and alert them when the client arrived.

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    Improved brand image

    Enabling retail professionals to pre-book stand tours and check-in on arrival presented an organised and professional Fujitsu experience from the outset.

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