Enabling Flat Iron to reduce walkouts by 70% and seat more customers with the Qudini Waitlist App
A signature steak restaurant located in central London at Beak St & Denmark St, known for its remarkable flat iron steak served with their mini cleavers as cutlery. The combination of great steak and its unique experience makes it one of London’s popular Steak Restaurants.
Flat Iron used an expensive restaurant buzzer system (£50 cost per buzzer) to call customers wanting a table in their busy London restaurants. Customer names and pager numbers were recorded on paper and so the process of calling each customer to ask them to return was extremely time consuming. Flat Iron would also lose five buzzers each month (a lost £250). When customers left the restaurant, the buzzers would go out of the range and make a loud noise so customers would throw them away or even forget that they are even in their pockets.
Flat Iron used Qudini’s Restaurant Waitlist App as a new tool for their host to add their customers details to the digital waitlist.
1. Customers will get a confirmation SMS confirming their place on the waitlist with a link to a countdown weblink displaying their queue position whilst they wait in a nearby bar.
2. The waiter can continue his work on the restaurant floor whilst managing his waitlist of customers, and letting them know when their table is ready at the click of a button.
in additional revenue per restaurant per month, now that more customers are seated in the more efficient restaurant.
reduction of no shows, now that customers can reply by text if they wish to cancel their waitlist place table open time is minimised
Extra turns of the restaurant every evening. Now that staff are more efficient, the restaurant is less crowded and customers quickly return for their table.
increase in customers loyalty and return rate due to the significantly improved experience and improved relationships with staff
Monthly cost savings on the previous cost of replacing lost pager devices
Learn how Qudini powering the Specsavers store of the future:
“Qudini has enabled us to have a much more pleasant customer experience in the store and we can definitely see that we’ve had a percentage growth in terms of revenue.”
“The footfall analytics and the task management analytics that we get from Qudini has really helped us to understand how the stores are actually planning time and utilizing the people in-store. It also gives us some really clear insights into when customers are coming in and what they want.”
“For us it’s all about retention. And Qudini allows us to give that value add to ensure that we are giving the best possible experience for customers at the start and end of their journey.”
“Without Qudini, I would feel a lot less in control than I do right now. But I know exactly what is going on in my store and it helps me lead my team a lot better and it gives me the time to be able to do that.”
“If Qudini was taken away from the store, I am not exactly sure how we would cope. I wouldn't even want to imagine life without Qudini."
“Learning to use Qudini is really, really simple. The steps are really easy. The user interface is really simple. It took me about half a day to learn how to utilize all the services.”
“If you are looking to improve your customer experience and increase sales then this is the best company to get in touch with. Qudini provides clients with the best possible solutions to uplift their current business set-up to new heights. Highly recommended!”
“We’ve been working with Qudini for a number of years now. We went through a robust selection process looking at the global industry leaders and we found that the flexibility and the speed at which Qudini worked really allowed us to roll forward with what we have now.”
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