Enabling the Diner Restaurants to seat 3,600 additional customers every month with the Qudini Waitlist App and Reservation System
The Diner is a small chain of modern American diners can be found in key London locations.
The Diner used Pen and Paper to manage their reservations and walk-up customers. This prohibited them from communicating with guest whilst they waited. Over 50% of their reservations would not let them know they wished to cancel in advance, this mean that they held tables open for around 1.5 hours a night for no-show customers. Walk-up customers were encouraged to wait for their table at the bar or by the door (when the bar became full), the crowding created a poor customer experience and decreased staff efficiency.
The Diner now add allow their reservation customers to the Qudini Waitlist app. Their customers will receive a confirmation SMS and Diner branded email. 3 hours before their booking the customer will receive a further reminder SMS & email, which they can even reply to if they need to cancel or reschedule. This allows the host to change the table management plans around the live updates from their reservation customers.
At the door each evening, the host uses Qudini to take the details of walk-in customers, before allowing them wait at the restaurants bar or a local bar. They also use the Qudini Reservation System, which allows the host to manage the walk-ins alongside the upcoming reservations, and to text them when a table becomes available.
additional customers seated every night! Now that Qudini enables the Diner to retain more customers and eliminate no shows.
in additional annual revenue generated per month, due to the increased volumes of customers served per night. Not bad for for a small monthly fee of £99.
reduction in no shows now that 90% of reservation and walk-in customers will simply text back through Qudini if they need to cancel
Due to the reservation SMS reminders customers will arrive more on time
because staff no longer become distracted and pressured by hungry walk-in customers waiting for their table in the restaurant.
the less crowded restaurants attracts more walk-in customers and the transparent waiting experience means customers are happier to wait for a table.
Learn how Qudini powering the Specsavers store of the future:
“Qudini has enabled us to have a much more pleasant customer experience in the store and we can definitely see that we’ve had a percentage growth in terms of revenue.”
“The footfall analytics and the task management analytics that we get from Qudini has really helped us to understand how the stores are actually planning time and utilizing the people in-store. It also gives us some really clear insights into when customers are coming in and what they want.”
“For us it’s all about retention. And Qudini allows us to give that value add to ensure that we are giving the best possible experience for customers at the start and end of their journey.”
“Without Qudini, I would feel a lot less in control than I do right now. But I know exactly what is going on in my store and it helps me lead my team a lot better and it gives me the time to be able to do that.”
“If Qudini was taken away from the store, I am not exactly sure how we would cope. I wouldn't even want to imagine life without Qudini."
“Learning to use Qudini is really, really simple. The steps are really easy. The user interface is really simple. It took me about half a day to learn how to utilize all the services.”
“If you are looking to improve your customer experience and increase sales then this is the best company to get in touch with. Qudini provides clients with the best possible solutions to uplift their current business set-up to new heights. Highly recommended!”
“We’ve been working with Qudini for a number of years now. We went through a robust selection process looking at the global industry leaders and we found that the flexibility and the speed at which Qudini worked really allowed us to roll forward with what we have now.”
• Arrange a demo
• Discuss your retail future initiatives
• Understand your ROI opportunity
A member of our team will be in touch.
To get in touch with our team email email@example.com
Simply complete the form below and the right team will be in touch to discuss your query. We look forward to getting the ball rolling!