Appointment and Queuing Software
Drive sales, loyalty, and productivity by creating exceptional customer experiences across channels.
Sample benefits from Verint Appointment and Queuing Customers
- 48%
increase in conversion rate for customers with appointments
- 33%
increase in average transaction value
- 65%
reduction in walkouts
- 52%
reduction in wait time
- 40%
increase in customer satisfaction ratings
Create a better store or branch experience
Top Luxury Retail Tactics to Create Personalized Experiences
With the luxury sector experiencing slower growth, retailers simply can’t afford to overlook changes in customer expectations.
Brands that can design personalized in-store experiences and integrate digital and physical channels to empower their store team with valuable customer insights will take the lead this year. Explore how you can best use these tactics to provide an exceptional CX and drive sales to your brand.
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Key Industries Benefit from Appointment and Queuing Software
- Banking
Increase bank branch sales and CX by delivering personalized service with digital appointment booking and informed wait times.
- Luxury Retail
Design personalized in-store experiences for your high-end customers by empowering your store team with valuable customer insights.
- University
Improve student on-campus experience with digital appointment booking and automated queue management in your student services hubs.
Customer success stories by industry
Leading Retailers Drive Sales with Enhanced Customer Experience
- Samsung serves and sells to more customers by increasing footfall, walk-in retention, and shop floor efficiency.
- Specsavers improves the optical retail customer journey to increase sales, improve productivity, and increase word of mouth and loyalty to their brand.
- Virgin Media O2 reduces walkout rate by 62%, increases floor efficiency by 27%, and significantly improves the store experience.
- A luxury department store increases appointments by 13% and drives 78% of customers with appointments to make a purchase.
Large Banks Dramatically Reduce Wait Time and Walkouts
Automation helped a large national retail and commercial bank reduce appointment no-shows by 70%, improve staff efficiency by 27%, and reduce branch walkout by 60%.
A top 5 U.S. bank enhanced customer experience by reducing customer wait time in selected branches by 51% and by 83% overall with digital queue management.
Read: 3 Proven Ways to Increase Bank Branch Sales
Leading Universities Improve Student Experience at Student Hubs
A leading international university in the Asia-Pacific region now serves 2.5 times more students annually, reduced wait times and walkouts and greatly improved the student hubs’ operational efficiency.
Another leading public research university also reduced queues and improved efficiency in its student hubs and enrollment services, now serving 10.5% more students, with 94% of students who visit being served.
Read: Make Access to Services Easier for Students
Travel Agency Improves CX with Vacation Consultation Appointments
One of the world’s largest travel and tourism companies leverages Verint Appointment Booking and Verint Queue Management to:
- Reduce wait times by 57%.
- Reduce customer walkouts by 65%.
- Increase conversion rate for customers with appointments by 48%.
Read the Customer Story
3 ways to make access to services easier for university students
Solutions to improve the in-store and in-branch experience
Appointment Booking
With Verint Appointment Booking, your customers can book in-store appointments online from the communication channel of their choice.
Increase appointment attendance by sending tailored reminders via email or SMS texts to customers’ mobile devices. Capture the customer’s intent for the appointment to be able to offer a more personalized service.
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Queue Management
Retain walk-ins, increase customer spend, and boost loyalty by creating more relaxed, informed waiting experiences.
Allow your walk-in customers to join a virtual queue and provide them with real-time data about their wait times and position in line.
With Verint Queue Management, you can also help your employees understand customer intent by capturing the purpose of their visit so they can offer more personalized service. Dashboards and reports show you who your customers are, why they visit, how long they wait to be served, and more.
Learn More about Queue Management
Event Management
Host tailored events for targeted customers to drive traffic and increase engagement.
With Verint Event Management, you can help your customers easily find and register for your various events. Host events and activities for customers with common interests to create engaging experiences and drive brand loyalty.
Learn More about Event Management
Customer case studies
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Contact us about Appointment Booking and Queue Management today!
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