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Appointment and Queuing Software

Drive sales, loyalty, and productivity by creating exceptional customer experiences across channels.

 

Man holding a tablet
pattern 15

Sample benefits from Verint Appointment and Queuing Customers

  • 48%

    increase in conversion rate for customers with appointments

  • 33%

    increase in average transaction value

  • 65%

    reduction in walkouts

  • 52%

    reduction in wait time

  • 40%

    increase in customer satisfaction ratings

Create a better store or branch experience

pattern 15
Smiling women in stripped shirt holding a tablet

Top Luxury Retail Tactics to Create Personalized Experiences

With the luxury sector experiencing slower growth, retailers simply can’t afford to overlook changes in customer expectations.

Brands that can design personalized in-store experiences and integrate digital and physical channels to empower their store team with valuable customer insights will take the lead this year. Explore how you can best use these tactics to provide an exceptional CX and drive sales to your brand.

Read the eBook Now
top luxury retail tactics ebook thumbnail

Key Industries Benefit from Appointment and Queuing Software

  • Banking

    Increase bank branch sales and CX by delivering personalized service with digital appointment booking and informed wait times.

  • Luxury Retail

    Design personalized in-store experiences for your high-end customers by empowering your store team with valuable customer insights.

  • University

    Improve student on-campus experience with digital appointment booking and automated queue management in your student services hubs. 

Customer success stories by industry

Leading Retailers Drive Sales with Enhanced Customer Experience

  • Samsung serves and sells to more customers by increasing footfall, walk-in retention, and shop floor efficiency.
  • Specsavers improves the optical retail customer journey to increase sales, improve productivity, and increase word of mouth and loyalty to their brand.
  • Virgin Media O2 reduces walkout rate by 62%, increases floor efficiency by 27%, and significantly improves the store experience.
  • A luxury department store increases appointments by 13% and drives 78% of customers with appointments to make a purchase.
Read: Top Luxury Retail Tactics for Personalized CX
women with a tablet in a retail store

Large Banks Dramatically Reduce Wait Time and Walkouts

Automation helped a large national retail and commercial bank reduce appointment no-shows by 70%, improve staff efficiency by 27%, and reduce branch walkout by 60%.

A top 5 U.S. bank enhanced customer experience by reducing customer wait time in selected branches by 51% and by 83% overall with digital queue management.

 

Read: 3 Proven Ways to Increase Bank Branch Sales
banker meeting with clients

Leading Universities Improve Student Experience at Student Hubs

A leading international university in the Asia-Pacific region now serves 2.5 times more students annually, reduced wait times and walkouts and greatly improved the student hubs’ operational efficiency.

Another leading public research university also reduced queues and improved efficiency in its student hubs and enrollment services, now serving 10.5% more students, with 94% of students who visit being served.

 

Read: Make Access to Services Easier for Students

Travel Agency Improves CX with Vacation Consultation Appointments

One of the world’s largest travel and tourism companies leverages Verint Appointment Booking and Verint Queue Management to:

  • Reduce wait times by 57%.
  • Reduce customer walkouts by 65%.
  • Increase conversion rate for customers with appointments by 48%.

 

Read the Customer Story
university students access to services thumbnail

Solutions to improve the in-store and in-branch experience

Appointment Booking

With Verint Appointment Booking, your customers can book in-store appointments online from the communication channel of their choice.

Increase appointment attendance by sending tailored reminders via email or SMS texts to customers’ mobile devices. Capture the customer’s intent for the appointment to be able to offer a more personalized service.

 

Learn More about Appointment Booking
Appointment booking software interface for enterprise retailers and banks

Queue Management

Retain walk-ins, increase customer spend, and boost loyalty by creating more relaxed, informed waiting experiences. 

Allow your walk-in customers to join a virtual queue and provide them with real-time data about their wait times and position in line.

With Verint Queue Management, you can also help your employees understand customer intent by capturing the purpose of their visit so they can offer more personalized service.  Dashboards and reports show you who your customers are, why they visit, how long they wait to be served, and more. 

 

Learn More about Queue Management

 

Virtual Queue Management software interface for retailers and banks

Event Management

Host tailored events for targeted customers to drive traffic and increase engagement. 

With Verint Event Management, you can help your customers easily find and register for your various events.  Host events and activities for customers with common interests to create engaging experiences and drive brand loyalty.

 

Learn More about Event Management
Online event booking software for enterprise retail and banks

Customer case studies

  • samsung logo

    Samsung Drives Sales with Enhanced Customer Experience

    Discover how Verint’s Appointment Booking and Queue Management software enables Samsung to improve the customer experience.
    Case Study
  • large national bank logo

    Large National Bank Reduces Branch No-Shows and Walkouts

    Verint Queue Management enabled the bank to manage customer expectations more effectively with regard to wait times.
    Case Study
  • leading public research company

    Leading Public Research University Increases Capacity by 10.5%

    Read how a leading public research University deployed Verint Appointment Booking and Verint Queue Management solutions to improve the...
    Case Study

Related resources

  • verint appointment booking and queue management thumbnail

    Deliver Exceptional CX Across All Channels with Verint Appointment Booking and Queue Management

    Drive sales and deliver exceptional CX across all channels with Verint Appointment Booking and Queue Management software.
    Brochure
  • top luxury retail tactics ebook thumbnail

    Top Luxury Retail Tactics to Create Personalized Experiences

    Read this ebook to learn what luxury customers want in 2025 and Four Tactics to personalize the in-store shopping...
    Ebook
  • 3 ways to make access to services easier for university students thumbnail

    3 Ways to Make Access to Services Easier for University Students

    Discover how Verint Appointment Booking and Verint QueueManagement applications can help your university support more students faster, and...
    Executive Perspective

  • CX Automation Improves Bank Branch Customer Experience

    Learn how Verint Appointment Booking and Queue Management solutions are helping bank branches improve in-branch customer experience and brand...
    Blog
  • 3 proven ways to increase bank branch sales executive perspective thumbnail

    3 Proven Ways to Increase Bank Branch Sales

    In the fast-evolving landscape of banking, ensuringoptimal branch performance is crucial for driving sales andenhancing customer satisfaction
    Executive Perspective

  • Luxury Retailers: Can You Offer the Premium Shopping Experience Your Customers Want in 2025?

    Can your brand successfully cater to the shifts in luxury retail customer expectations, going beyond high-end goods to offer...
    Blog

  • Is Your Brand Making Your Customers Feel Seen or Watched?

    Given high customer expectations, retailers need to maintain positive customer relationships -- balancing humanized experiences with efficient digital solutions.
    Blog
  • Luxury retail shopper with an orange bag and a phone

    See Your Brand Through the Eyes of Your Customers

    Ready to keep the human touch both in-store and online? Visit booth #1316 at NRF in NYC, January 11-14...
    Blog
  • Woman with shopping bags on phone

    Retailers: What Do We Mean by Marrying Physical and Digital Channels?

    Marrying your physical + digital channels provides a holistic view of the customer journey and a faster way to...
    Blog

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