Enabling Bubbledogs to increase customer acquisition by 20%
Bubbledogs is a hot dogs with champagne restaurant in the heart of London, a small but popular restaurant with a great atmosphere that always attracts significant footfall.
Like many popular modern restaurants, Bubbledogs operate a no bookings policy, previously Bubbledogs’ had thought that making customers queue outside was the best way to turn tables quickly. However, the customer experience was not ideal and dissuaded customers from visiting as customers could wait between 0.5-2 hours outside the restaurant. The queue was also manpower intensive to manage, this meant they were serving fewer customers and not operating at optimum efficiency.
Bubbledogs implemented Qudini Waitlist App enabling customer entering the restaurant to give their details to waiter with a tablet app.
Once added to the digital waitlist, customers will receive an SMS confirmation with countdown weblink of their waitlist position. Rather than standing in a physical queue, customer can now enjoy their wait in nearby bar.
in additional revenue per restaurant per annum. Now that more customers are seated every night.
in physical queuing time: with Qudini customers have to wait a maximum of 10 minutes outside the restaurant
in customer acquisition and retention, now that customers aren’t put off by the queue outside the restaurant and can enjoy their wait
on the previous cost of a door host, now that customers can wait remotely a door host is no longer required
Customers are spending more in the restaurant: due to the better restaurant atmosphere and improved waiting experience
Even though customers wait remotely; as Qudini allows the staff to easily call back customers in advance of when a table will become available so that they are ready and waiting when the table is free
Learn how Qudini powering the Specsavers store of the future:
“Qudini has enabled us to have a much more pleasant customer experience in the store and we can definitely see that we’ve had a percentage growth in terms of revenue.”
“The footfall analytics and the task management analytics that we get from Qudini has really helped us to understand how the stores are actually planning time and utilizing the people in-store. It also gives us some really clear insights into when customers are coming in and what they want.”
“For us it’s all about retention. And Qudini allows us to give that value add to ensure that we are giving the best possible experience for customers at the start and end of their journey.”
“Without Qudini, I would feel a lot less in control than I do right now. But I know exactly what is going on in my store and it helps me lead my team a lot better and it gives me the time to be able to do that.”
“If Qudini was taken away from the store, I am not exactly sure how we would cope. I wouldn't even want to imagine life without Qudini."
“Learning to use Qudini is really, really simple. The steps are really easy. The user interface is really simple. It took me about half a day to learn how to utilize all the services.”
“If you are looking to improve your customer experience and increase sales then this is the best company to get in touch with. Qudini provides clients with the best possible solutions to uplift their current business set-up to new heights. Highly recommended!”
“We’ve been working with Qudini for a number of years now. We went through a robust selection process looking at the global industry leaders and we found that the flexibility and the speed at which Qudini worked really allowed us to roll forward with what we have now.”
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