Enabling Bubbledogs to increase customer acquisition by 20%
Bubbledogs is a hot dogs with champagne restaurant in the heart of London, a small but popular restaurant with a great atmosphere that always attracts significant footfall.
Like many popular modern restaurants, Bubbledogs operate a no bookings policy, previously Bubbledogs’ had thought that making customers queue outside was the best way to turn tables quickly. However, the customer experience was not ideal and dissuaded customers from visiting as customers could wait between 0.5-2 hours outside the restaurant. The queue was also manpower intensive to manage, this meant they were serving fewer customers and not operating at optimum efficiency.
Bubbledogs implemented Qudini Waitlist App enabling customer entering the restaurant to give their details to waiter with a tablet app.
Once added to the digital waitlist, customers will receive an SMS confirmation with countdown weblink of their waitlist position. Rather than standing in a physical queue, customer can now enjoy their wait in nearby bar.
in additional revenue per restaurant per annum. Now that more customers are seated every night.
in physical queuing time: with Qudini customers have to wait a maximum of 10 minutes outside the restaurant
in customer acquisition and retention, now that customers aren’t put off by the queue outside the restaurant and can enjoy their wait
on the previous cost of a door host, now that customers can wait remotely a door host is no longer required
Customers are spending more in the restaurant: due to the better restaurant atmosphere and improved waiting experience
Even though customers wait remotely; as Qudini allows the staff to easily call back customers in advance of when a table will become available so that they are ready and waiting when the table is free
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