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11 Best Queue Management Systems for Banking

by Sam Osbourne

The numbers are in. At least 36% of consumers want banks to use a Virtual Wait Line System to get rid of physical queues in-branch. Keep reading to learn about the 11 best Bank Queue Systems. 

How to find the best Queue Management System for banking industry

Every Virtual Queuing System provider brands their solution in a different way, which is why it’s usually necessary to search multiple terms online to find the top providers. 

Popular search terms we recommend include: 

What are the benefits of using a Wait Line Management System?

Typically, enterprise retail banks see the following major benefits when they roll out a Wait Line Management System across their branches: 

Benefits of using an enterprise banking-focused Virtual Queuing App

Using an enterprise-banking centric Bank Queue Management Software can also enable leading brands to:

Which features do the Queue Management Software providers offer?

To help you figure out which features the top Queue Management Software providers do and do not offer, we’ve created the table below.

  Qudini Better Branches JRNI Qmatic Q-nomy Wavetec Lavi Industries Qminder Qless Whyline Skiplino
Retail & Banking Sector Specific
360 Retail Choreography Suite
Pure SaaS (rather than costly hardware solutions)
ISO 27001 Accredited
Offers VPC Hosting Options
Load More

Who has the best Virtual Queuing System?

After a rigorous process of whittling down software providers, we’ve found the 11 Best Digital Queuing Systems on the market. We’ve ordered them from most to least relevant to enterprise banks. 

Be aware that many businesses only disclose pricing on request so we’re unable to share price lists for each provider.

 

1. Qudini

Qudini is an award-winning global Retail Choreography software provider with teams around the globe. With a wide range of features and a solution that’s tailored specifically to enterprise businesses, Qudini ranks as one of the best Banking Queue Systems in the market. 

Overview 

 

  1. Better Branches

With a responsive team and a design that’s tailored towards credit unions, Better Branches offers one of the best Banking Wait Line Manager Apps around.

Overview 

 

JRNI Logo

3. JRNI

JRNI refer to themselves as an “Experiential Relationship Management Platform”. Without a doubt, they’re one of the best Queue Management Solution providers, particularly for small business owners. 

Overview

 

 

4. Qmatic

Sweden-based hardware company Qmatic has a small roster of clients across retail, banking and the public sector. 

Overview 

 

5. Q-nomy

Q-nomy may be based in America but they primarily work with telecom, healthcare and education companies in Europe.

 

 

6. Wavetec

Founded in 1986, Wavetec is one of the oldest bank queuing solution providers on our list. They’re also the go-to hardware company in the Middle East. 

Overview

 

7. Lavi Industries 

LA-based Lavi Industries wasn’t always in the Queue Management business (mostly making brass and steel railing systems until 2008). However, since they put Qtrac on the market, they’ve had one of the best Banking Queue Systems around. 

Overview

 

8. Qminder 

Hailing from Estonia, start-up Qminder have one of the best banking Virtual Wait Line Systems and deserve their spot on our list. 

Overview

 

9. QLess 

Hardware-focussesd QLess is a US-based company offering solutions in the public sector. They offer many off-the-rack services including Queue Management and Appointment Booking.

Overview

10. Whyline 

SaaS company Whyline is one of the youngest companies on our list, although they’re already receiving recognition for their effective Virtual Waitline System for mobile. 

Overview

 

11. Skip Lino

Sticking with SaaS start-ups, Skip Lino offers another good system to give your customers a great in-branch experience. 

Overview

 

Should You Build Your Own Virtual Queuing Software? 

Generally, it’s better to buy rather than build in-branch software. That’s because–counterintuitively–it can actually cost you a lot more to build a Waitlist Management Software from scratch. 

After all, established Retail Choreography businesses already have a software that you can start using immediately. By contrast, you’ll need to pay your tech team for the many more hours it will take them to build your Bank Queuing System.

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Peak season is just around the corner!

Have you thought about how you’re going to manage peak season traffic this winter?

New best practice guide

Our new best practice guide explains how Appointment Booking Landing pages will drive traffic to your in-store and virtual appointment services.

Latest consumer survey report

Our latest consumer survey report shows which types of retail stores and banks customers want to be able to schedule appointments within…

Recent consumer survey report

Our recent consumer survey report shows how the pandemic has changed consumer shopping habits and which habits will be here to stay…

Upcoming Webinar

Our Upcoming Webinar will present consumer insights on how the pandemic has changed consumer shopping habits. Sign-up below for Tuesday October 12th (2pm ET | 11am PT).