Peak season is just around the corner!

Have you thought about how you’re going to manage peak season traffic this winter?

New best practice guide

Our new best practice guide explains how Appointment Booking Landing pages will drive traffic to your in-store and virtual appointment services.

Latest consumer survey report

Our latest consumer survey report shows which types of retail stores and banks customers want to be able to schedule appointments within…

Recent consumer survey report

Our recent consumer survey report shows how the pandemic has changed consumer shopping habits and which habits will be here to stay…

Upcoming Webinar

Our Upcoming Webinar will present consumer insights on how the pandemic has changed consumer shopping habits. Sign-up below for Tuesday October 12th (2pm ET | 11am PT).

15 Best Appointment Scheduling Apps for Enterprise Retailers

by Sam Osbourne

We may be entering a post-pandemic world but things won’t return to business as usual for retailers. Demand for appointment scheduling in retail stores is just as high post-pandemic as it ever was during the pandemic. Customer expectations have irreversibly shifted and enterprise retailers need to invest in the best Appointment Scheduling App if they’re to win the retail revolution. 

But is that easier said than done? If you don’t have the time to search for virtual service solutions, finding the best of the bunch may seem unrealistic. Fortunately, we’ve rounded up the top 15 Appointment Scheduling Softwares to save you the hassle. 

 

How to find the best Scheduling Software

Booking. Scheduling. Click and meet. When it comes to Appointment Booking Systems, there really are a million and one different words to describe the same type of software. 

As such, we’ve picked some of the most popular terms you should Google to get the best results: 

 

What are the benefits of using an Appointment Scheduling Platform?

The main benefits of upgrading to an Appointment Booking System across your online and physical stores include: 

 

What are the benefits of using an enterprise-retail focused Booking Software?

Enterprise retailers have substantially different software needs than small business owners. 

Consequently, enterprise retailers enjoy particular benefits when using enterprise systems, such as: 

 

Which features do the best Appointment Scheduling App providers offer?

Trying to choose the best Scheduling Software is a tricky business, particularly if you don’t know which providers have the features you need. We wanted to make your decision as easy as possible so we’ve compiled a list of essential features every Online Booking System provider should offer. See how the top 15 solution providers compare. 

 

What is the best Scheduling App?

Enterprise retailers need to go above and beyond what’s expected to win customers. A superior Online Booking System can help them to get there. 

Find out below which 15 providers have the best Scheduling Apps (starting with the most relevant systems for enterprise retail). 

Due to the fact enterprise software providers only share their rates upon request, we’re unable to disclose costs attached to each system. 

  Qudini JRNI Salesforce Clientela Qmatic Zebra Engageware Coconut Software Appointedd Timify Calendly Setmore Squarespace Brickwork Booxi
Retail & Banking Sector Specific
360 Retail Choreography Suite (e.g., Click and Collect, Queuing, Events and other solutions)
In-Store and Virtual Appointments
ISO 27001 Accredited
Offers VPC Hosting Options for Enterprise
Load More

Qudini logo

1. Qudini

Scale-up retail tech company, Qudini helps enterprise retailers with Appointment Booking, Virtual Interactions by Appointment and Live Shop, Virtual Queue Management, Click and Collect, Task Management, Event Booking, Clienteling, Shop Floor Management and Employee Communication Software solutions. The company has a reputation for being a collaborative partner with a full data analytics offering.

Overview

 

JRNI Logo

2. JRNI

JRNI started off as a small business Booking System, although they’re now expanding their focus to support enterprise companies in the public sector. They don’t have android or IOS apps yet but they’re still one of the best appointment scheduling providers. 

Overview

 

salesforce logo

3. Salesforce 

Salesforce is a US-based software company focussing primarily on CRM services for marketing, sales and customer service. 

Overview

 

clientela logo

4. Clientela

While they don’t have native apps for Android or IOS, we’re sure they’re on the way. With a number of midsized businesses on their books, Clientela is still one of our top appointment scheduling companies. 

Overview

 

5. Qmatic

With their headquarters in Sweden, Qmatic is a hardware provider with a modestly sized solution suite. Most of their clients are within the public sector, although they are slowly taking on more retail clients. 

Overview

 

zebra logo

6. Zebra

Zebra Technologies acquired Reflexis Systems in 2020, adding their Task Management Software to their solutions targeted at retailers. 

Overview

 

engageware logo

7. EngageWare

Established in 1999, Engageware (originally “TimeTrade”) is a single-solution appointment scheduling SaaS provider. They offer their general Scheduling App to clients across different sectors including financial and other organizations.

Overview 

 

8. Coconut

Coconut Software doesn’t make complementary piña coladas, but they do have a useful solution if you’re solely looking to manage appointment customers. Trading in the finance sector since 2011, Coconut is one of the best Appointment Scheduling Softwares. 

Overview

 

appointedd logo

9. Appointedd

Founded in 2011, with a presence in 23 countries, Edinburgh scale-up Appointedd works with small, midsized and even enterprise businesses to curate a superior customer journey. 

Overview

 

10. Timify

One of the lesser known appointment scheduling providers on our list, Timify offers a flexible solution for primarily midsized businesses. 

Overview

calendly logo

11. Calendly

Founded in 2013, Atlanta-based start-up Calendly has one of the best Appointment Scheduling Softwares for small businesses and individuals. Calendly is primarily used as a Personal Scheduling Tool.

Overview

 

12. Setmore

Despite being a relative newcomer to the appointment booking world, Setmore has one of the best Scheduling Softwares. If you’re a small business, consider deploying Setmore’s solution in your stores.

Overview

 

13. Squarespace

Squarespace Scheduling offers appointment scheduling to small and mid-sized businesses that are looking to improve the retail experience. 

Overview

 

brickwork software logo

14. Brickwork

Brickwork is a DevHub company with one solution: appointment booking. They’re growing in popularity, partnering with small, middle and enterprise businesses. 

Overview

 

Booxi Logo

15. Booxi

Booxi provides businesses of all sizes with virtual and in-store Appointment Scheduling Services. They also have a unique Rental Scheduling Software enabling users to rent out their items by appointment. 

Overview

 

Should Retailers Build or Buy Appointment Scheduling Software? 

If you’re undecided on whether you want to build or buy in-store software, ask yourself this: would you carry out your own open-heart surgery? Probably not. 

On the surface, it may seem like building your own Appointment Scheduling System is a great way to save time, cut costs, and get all the features and functionalities you want into your stores. 

However, there’s an enormous amount of work that goes into creating an Appointment Scheduling App. You’re almost certain to spend more time building even the most rudimentary Appointment Scheduling System (not to mention how time-consuming  maintenance and security testing are). 

In the end, you risk spending twice as much money for a product that’s a far cry from the best scheduling software on the market. 

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Peak season is just around the corner!

Have you thought about how you’re going to manage peak season traffic this winter?

New best practice guide

Our new best practice guide explains how Appointment Booking Landing pages will drive traffic to your in-store and virtual appointment services.

Latest consumer survey report

Our latest consumer survey report shows which types of retail stores and banks customers want to be able to schedule appointments within…

Recent consumer survey report

Our recent consumer survey report shows how the pandemic has changed consumer shopping habits and which habits will be here to stay…

Upcoming Webinar

Our Upcoming Webinar will present consumer insights on how the pandemic has changed consumer shopping habits. Sign-up below for Tuesday October 12th (2pm ET | 11am PT).