Qudini’s Human Rights and Modern Slavery Policy

This statement is made pursuant to Section 54, Part 6 of the Modern Slavery Act 2015 and sets out the steps Qudini has taken to ensure that slavery or slavery-like practices, forced labour and human trafficking is not taking place in our supply chains or in any part of Qudini’s business.

Our organizational structure

Qudini was founded in 2012 and is now one of the leading retail SaaS providers in the world. Qudini provides virtual queuing software, appointment scheduling software, task management software and event management software to enterprise level retailers and other organizations. It operates on a global scale with clients in the United Kingdom, Europe, the Americas and Asia-Pacific. Qudini is a privately owned company that is primarily based in the United Kingdom. The registered office of Qudini is Suite 8, Phoenix House, Christopher Road, Basildon, Essex, SS14 3EZ.

Our policy on slavery and human trafficking

Qudini has a commitment towards protecting human rights in our supply agreements or across wider global supply chains and, therefore, Qudini adopts a zero tolerance approach towards slavery and human trafficking and expects all those in our supply chain (and contractors) to comply with the Modern Slavery Act 2015. Our support of human rights is reflected in our policies and actions towards our employees, suppliers and customers.

All members of Qudini, including staff, partners and advisors, are expected to report any concerns relating to human rights. Any concerns raised will be duly investigated with action taken as necessary. While Qudini accepts that human rights laws differ from country to country, we have adopted the principles of the Ethical Trading Initiative Base Code of Labour Governance, namely:

In addition to the above, there is an obligation to act with integrity and in accordance with all relevant legislation and statutory requirements. This includes compliance with the Modern Slavery Act 2015.

Due diligence

All reasonable efforts are undertaken to ensure that slavery and human trafficking is not taking place in our supply chains. Qudini works hard to prevent slavery and human trafficking from taking place in our supply chains and this is through implementing the following:


(1) Managing Risk – Tender process

In securing supply agreements, Qudini utilizes a rigorous tender process. All tenders are advertised and managed fairly, and are dealt with in an ethical, auditable, transparent way, taking account of equality, diversity and sustainability issues.

(2) Contracts

Qudini makes its position clear in relation to slavery and human trafficking and permits Qudini to terminate any agreement where it is confirmed that there is slavery or human trafficking involved. This is included in all our supplier contracts. Qudini reserves the right to terminate any supplier agreement if there is any slavery or human trafficking involved.

(3) Reporting

Qudini takes all allegations of slavery and human trafficking seriously. As such, it encourages the disclosure of information about malpractice/wrongdoing occurring in the business. All concerns can be raised with heads of department or line managers, or directly with Qudini’s CEO and Co-founder, Imogen Wethered, or CTO and Co-founder, Fraser Hardy.

Next steps

To ensure that Qudini is successful in preventing slavery or human trafficking in any of its supply chains, it will continually review relationships with all suppliers and will assess any concerns of slavery or human trafficking on a case-by-case basis.

Policy Implementation and Management System 

To ensure we are continually improving our Human Rights in the Workplace policy, we follow the following processes:


The operations and finance department, with the support of the CEO, are responsible for creating and overseeing the implementation of the Human Rights Policy.


All departments are made aware of the policy and any changes made through training sessions and publication of the policy.


On an annual basis we review this policy and key activities taken throughout the year to perform against this policy.

Improvement review

The results of our evaluation are used to determine how we can improve our policy to further our efforts in this area.

Commitment to policy

Upon review, the policy is updated with any required changes or new policy points, goals or initiatives relevant to the time. The policy is then reviewed by the CEO and CTO to confirm it aligns with the business values and to sign-off top-level commitment to the policy.


The policy is published on the company intranet and our employees are trained on the policy to ensure their understanding and commitment to the policy. Suppliers are made aware of our policy commitments via our website. Their ability to comply with these policies weighs on our ultimate supplier choices.

This policy is shared with our customers as and when requested,

Checking / corrective action

Where supplier or employee activities are not compliant with this the relevant supplier or employee is informed. Suppliers are given the opportunity to take corrective actions. Should this fail their contract with the company may be assessed. Employees are encouraged to take corrective actions and are reminded of our training materials in order to drive their improved policy compliance moving forward. Disciplinary action may be taken against employees who willfully do not comply with this extremely important policy.


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