46 stats that show retail shopping behaviors are changing in 2021

Dylan Brown
by Dylan Brown

2020 was a year for the retail record books, and not in a good way! But amongst the bad and the ugly were some undeniably good outcomes – according to research firm McKinsey, consumers covered a decade in days in their adoption of digital technology, and the majority of brands expressed multitudes of agility and innovation as they sought to meet these new demands.

Read Qudini’s retail predictions for 2021

With Covid-19 still disrupting life as we know it, 2021 will no doubt be just as momentous, and while we live in an era where anything can happen (literally), here are some useful stats that indicate where retailers should focus their attention this year:

Online shopping


BOPIS/Curbside collection

Digital innovation

Consumer loyalty

Sustainability and social responsibility

Retail strategy

Influencer marketing

For more insights, take a look at our white paper featuring a survey from 2,000 US consumers. 


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