Peak season is just around the corner!

Have you thought about how you’re going to manage peak season traffic this winter?

New best practice guide

Our new best practice guide explains how Appointment Booking Landing pages will drive traffic to your in-store and virtual appointment services.

Latest consumer survey report

Our latest consumer survey report shows which types of retail stores and banks customers want to be able to schedule appointments within…

Recent consumer survey report

Our recent consumer survey report shows how the pandemic has changed consumer shopping habits and which habits will be here to stay…

Upcoming Webinar

Our Upcoming Webinar will present consumer insights on how the pandemic has changed consumer shopping habits. Sign-up below for Tuesday October 12th (2pm ET | 11am PT).

12 Best Virtual Queue Management Systems for Retail

by Sam Osbourne

In the world of retail, time really is money, as our recent report on the business case for Queue Management Software shows. 20% of customers will walk out of your store if they’ve been waiting for over three minutes for service. In other words, slow service could be costing you millions of dollars per year across your stores. 

How to find the best Virtual Queuing Software

To ensure you’re searching the correct phrases to see the best Queue Management System results, it may also be worth searching for the following terms:

What are the benefits of using a Digital Queuing System?

There are several proven advantages of using a Digital Queuing Software in retail to manage the customer waiting experience, such as: 

 

Advantages of using an enterprise retail-focused Online Wait List System

Enterprise retailers have vastly different software needs than midsized and smaller businesses which is why it’s imperative to find an enterprise-retail oriented system.

After all, enterprise software systems have benefits including:

 

Which features do the Queue Management Software providers offer?

Check out the table below to find out which key features the leading Queue Management Systems around the world come with. 

  Qudini JRNI Qmatic Q-nomy Clientela Qminder Qless Zebra Whyline Lavi Industries Skip Lino Wavetec
Retail & Banking Sector Specific
360 Retail Choreography Suite (e.g., Click and Collect, Queuing, Events and other solutions)
Pure SaaS (rather than costly hardware solutions)
ISO 27001 Accredited
Offers VPC Hosting Options
Load More

Who has the best Queue Management System?

We’ve compiled a list of the top Online Queuing Systems based on our in-depth analysis of the current market, beginning with the most relevant providers for enterprise retailers.

However, we’re unable to disclose estimated software costs because enterprise software providers their rates on a case-by-case basis.

1. Qudini

Founded with the mission to revolutionize retail, Qudini is one of the few Digital Wait Line Management Software companies who have designed their solution with enterprise retailers in mind. Qudini has spent the last decade building their SaaS Retail Choreography solution suite to help global clients to drive profitability, retain new customers and achieve lasting brand relevance.

Overview  

 

JRNI Logo

2. JRNI

JRNI (previously known as “BookingBug”) originally focused on offering Appointment Scheduling Services to small and mid-size businesses (SMB) before turning to the public sector. More recently, they’ve also begun to offer Virtual Queue Management Services to enterprise retailers, particularly in America and Australia. 

Overview

 

3. Qmatic

Primarily focussed on the public sector, Swedish company Qmatic offers top-of-the-range Virtual Waitlist hardware. 

Overview

 

4. Q-nomy

US company Q-nomy primarily creates hardware Smart Queue Management Solutions for their European clientele. In recent years, they’ve also been developing software solutions. 

Overview

 

5. Clientela

Clientela has one of the best Virtual Queue Softwares with a number of functionalities. They typically work with midsize businesses. 

Overview

 

6. Qminder 

Qminder is an Estonian-based scale-up that launched in 2011. They offer a modest cloud-based Digital Wait Line solution to small businesses predominantly. 

Overview

 

 

7. QLess 

American company QLess was founded in 2007 with a focus on providing hardware solutions to public sector clients. The three products they offer include Queue Management, Appointment Scheduling, and Business Intelligence tools.  

Overview

 

8. Zebra Technologies

Mobile computing company Zebra Technologies is an American retail-centric Virtual Queue Software provider. Alongside their queuing technology, they also manufacture things like thermal barcode labels and receipt printers. 

Overview

 

9. Whyline 

Cloud-based provider Whyline is a newcomer to all things virtual queuing, specializing in mobile queuing. They’re industry agnostic, with clients across healthcare, government, telecommunications and retail.  

Overview

 

10. Lavi Industries 

Established in 1979 in Los Angeles and originally a manufacturer of railing systems, Lavi Industries has made quite the industry segue. In 2008, they launched their first Virtual Queuing Software, Qtrac.

Overview

 

11. Skiplino

Founded in 2015, Skiplino is another start-up cloud-based customer Queue Management System with a variety of tools to help customers to virtually wait in line.

Overview

 

12. Wavetec

Established in 1986, Dubai-based hardware provider Wavetec predominantly offers Digital Wait Line solutions in the middle-eastern market. 

Overview

 

Should You Build Your Own Queue Management System? 

Unsure whether to build or buy in-store software? The DIY approach is nearly always more hassle than it’s worth. You’re guaranteed to spend more money over a longer period to build a basic Virtual Queue System. Sometimes it’s best to leave it to the experts.

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Peak season is just around the corner!

Have you thought about how you’re going to manage peak season traffic this winter?

New best practice guide

Our new best practice guide explains how Appointment Booking Landing pages will drive traffic to your in-store and virtual appointment services.

Latest consumer survey report

Our latest consumer survey report shows which types of retail stores and banks customers want to be able to schedule appointments within…

Recent consumer survey report

Our recent consumer survey report shows how the pandemic has changed consumer shopping habits and which habits will be here to stay…

Upcoming Webinar

Our Upcoming Webinar will present consumer insights on how the pandemic has changed consumer shopping habits. Sign-up below for Tuesday October 12th (2pm ET | 11am PT).