Drive Sales and Loyalty Across Your Stores and Website
By perfectly choreographing your customer experience with scheduled appointments, virtual queues and fast-track order pickup.
Powering the World’s Leading Retailers and Banks
Helping Brands During and Beyond the Pandemic With
-
Appointments for In-Store & Virtual Services
Offer a safe, convenient and premium service that drives foot traffic, sales and loyalty – by enabling your customers to seamlessly schedule appointments for in-store services, store visits and virtual services. An online booking system built for retailers and banks.
-
Virtual Queuing for Store Visits & Services
Retain walk-in customers by enabling them to join a virtual queue / digital waitlist (by phone, a host or a kiosk) and receive personalized updates while they wait to receive service or enter your store. Enable store associates to seamlessly count store occupancy across multiple devices.
-
Doorside / Curbside Pickup
Drive online sales and loyalty with seamless doorside and curbside pickup of online orders. Qudini enables your BOPIS click and collect customers to check-in by phone, host or kiosk and to receive updates while your store team bring their order to them.
Long Term Solutions To Solve Your Challenges Across the 3 Pillars of Retail Choreography
-
Experience
Modern customers are more demanding, fickle and vocal than ever before (they want brands to work to win them)… And the pandemic has created a more cautious yet omnichannel mindset.
To drive sales and loyalty brands need to offer superior and safe customer experiences that build customer engagement and confidence.
-
Operations
Stores have become less about pure transactions and more about building relationships that convert across channels. This has created more intensive service operations and tighter margins.
To build brand presence and profitability, retailers should use software solutions to ensure seamless operations that make the most out of their people and space.
-
Data
Brick-and-mortar data is disparate and hard to collect. The pandemic has created an unpredictable new normal that we have yet to fully understand. Fast, yet informed, reactions are key.
To win against the competition, brands need to capture more data to make intelligent decisions that enhance their profitability and brand relevance.
Increase Your Profitability and Drive Lasting Brand Relevance With…
Superior Customer Experiences… that acquire, convert and retain business
Enable your customers to easily access services from any channel (on a pre-scheduled or walk-in basis) and keep them informed, engaged and at ease while offering a more personalized experience.
Seamless Operations… that make the most out of your people and space
Control your shop floor by easily managing your customers alongside your colleague’s time, tasks and breaks. The only platform with an advanced desktop platform and native apps for IOS and Android.
Game-Changing Data Insights… that enable you to stay ahead of the competition
Use our advanced analytics dashboards and email reports to understand who visits your stores and why, how long things take and much more. AI-driven insights enable you to predict and control your future.
Use Cases
Powering your “Safe Store” and “Store of the Future Initiatives”
* Denotes key software uses cases that the pandemic has been a catalyst for
-
Appointments & Walk-ins
- In-Person Services*
- Virtual Services*
- Store Visits*
- Occupancy Tracking*
- Contactless Order Pickup*
- In-store Activities and Facilities
- Call a Colleague
- Repairs / Personalization Services
- Store Meeter-Greeter App
- Clienteling – 360 Customer View
- E-Waiver / Digital Signature
- Customer Choreography
- Manage Colleague Availability & Breaks
- Field Consultants
- Pre-Orders
- Sales Follow-up Reminders
- Dwell Spaces
- Seasonal Activities
-
Events
- In-Person Events and Workshops
- Virtual Events and Classes*
- VIP Events
- Employee Events & Training Workshops
-
Tasks
- Manage Colleague Time and Breaks
- Head Office to Store Communications*
- Store Level Communications
- Merchandising Actions
- Marketing Tasks
- Day-to-Day Store Oversight
- Repeating Store Tasks
- Compliance Tasks
- Training Resources
- Motivational Messages and Tips
- Company News Updates
- Emergency Communications
Powerful Proven Benefits
-
Acquire Customers
-
Increase Sales
-
Drive Loyalty and Advocacy
-
Allocate Resources Better
-
Improve Productivity
-
Improve Use of Space
-
Make Smarter Decisions
-
Centralize Software Tools
-
Enhance Your Competitive Advantage
What Our Clients Say
-
We Increase Sales
Qudini has enabled us to have a much more pleasant customer experience in the store and we can definitely see that we’ve had a percentage growth in terms of revenue.
Franchise Owner, Specsavers (Eyewear Retailer)
-
We Save Time and Costs
Qudini allows me to allocate resources more effectively so that the team functions more efficiently than ever before.
Branch Manager, NatWest (Bank)
-
We Inspire Loyalty
For us, it’s all about retention. And Qudini allows us to give that value-add to ensure we are providing the best possible experience for customers at the start and end of their journey.
Head Office, Samsung (Electronics)
-
We Improve Decision Making
Qudini has really helped us to understand how our stores are planning time and utilising people in-store. It also gives us some really clear insights into when customers are coming in and what they are coming in to ask us.
Head Office, O2 (Telecoms)
-
We’re Indispensable
If Qudini was taken away from the store, I am not entirely sure how I would cope. I wouldn’t even want to imagine life without Qudini.
Store Manager, Specsavers (Eyewear retailer)
-
We’re Quick to Implement
Learning to use Qudini is really really simple, the steps are really easy. The user interface is really simple. It took me about half a day to learn how to utilise all the services.
Store Team, Samsung
-
We’re the Best
We’ve been working with Qudini for a number of years now and we went through a robust selection process looking at the global industry leaders and we found that the flexibility and the speed at which Qudini worked, really allowed us to roll forward with what we have now.
Head Office Team, Samsung
-
We’re the Future of Experience
Qudini is one of the best systems we have seen to achieve a truly exceptional experience for our consumers.
Head Office Team, Philip Morris International IQOS
Your Perfect Partner…. agile, flexible and collaborative
We Put Clients First.
“We are really impressed with you [Qudini] as a partner. The insight and value you are driving for us is great. The speed of which you reply to our requests is phenomenal and the attention to detail is fantastic, as well.”
Head Office Team, Burberry
(Click the video on the right to hear what 4 of our clients say)
