Ensure social
distancing and a
great experience

With virtual queuing, scheduled appointments
and contactless online order pickups.

Powering the world’s leading brands

Covid-19: Ensure social distancing and a great customer experience with

  • Virtual queuing and scheduled store visits

    Eliminate waiting in line to ensure social distancing, reduce street crowding and create a good customer experience by enabling customers to pre-schedule their visits and services or to join a virtual queue and receive updates while they wait.

  • Contactless in-store or curbside pickup

    Offer contactless, safe and engaging online order pickup experiences from your store or curbside, by enabling customers to check-in when they arrive and to stay updated by phone while staff locate their order and bring it to them.

  • Virtual appointments and online events

    Enable customers to easily view availability and to book virtual one-to-one service by phone or video or to register for online events.

Benefits

  • Virtual queuing and scheduled store visits

    • Build customer confidence to visit.
    • Customers stay safe and stores stay open.
    • Increase sales due to a better experience.
    • Improve productivity.
    • Improve brand reputation & loyalty.
    • Drive a competitive advantage.
  • Contactless in-store or curbside pickup

    • Increase online sales.
    • Improve loyalty and advocacy.
    • Serve more customers in less time.
    • Reduce delivery costs.
    • Enhance P&L performance.
    • Greater omni-channel growth.
  • Virtual appointments and online events

    • Improve online sales.
    • Build customer loyalty and advocacy.
    • Stand out amongst competitors.
    • Greater omni-channel growth.
    • Understand the future potential of online virtual service for your brand.

Why our software matters: our survey of 2,000 consumers shows that during the Coronavirus outbreak:

Customers are avoiding every type of store

Advanced customer management is essential to building customer confidence to visit stores and ensuring that customers stay safe and stores can remain open.

Customers plan to use click & collect more to stay safe

For the Covid-19 era stores could largely serve as fast contactless fulfilment hubs. Brands who do this well will build new customers omni-channel behaviors that last into the future.

Customers want virtual service from every retailer

Brand relationships need to be built online for the foreseeable future and potentially into the future.

Organization-wide impact

Hover over the tiles to read quotes from our customers

  • Increase sales

    • 10% conversion increase for a travel agency
    • 62% walkout reduction for a telco retailer
    • 33% average transaction value increase for an eyewear retailer

    “Qudini has enabled us to have a much more pleasant customer experience in the store and we can definitely see that we’ve had a percentage growth in terms of revenue.”

    Franchise Partner, Specsavers

    Inspire loyalty and advocacy 

    • 40% NPS score increase for a prominent department store due to a 65% click and collect wait-time reduction
    • “All-time high” NPS scores for a telco retailer

    “For us, it’s all about retention. And Qudini allows us to give that value-add to ensure we are providing the best possible experience for customers at the start and end of their journey.”

    CX Leader, Samsung

  • Reduce operational costs

    • 13% reduction in dwell time for an eyewear and beauty retailer
    • Increase in productivity of store associates at a prominent grocery retailer

    “Qudini allows me to allocate resource more effectively, so that the team functions more efficiently, than ever before.”

    Branch Manager, International Retail Bank

    Ensure brand relevance

    Outmaneuver the competition by improving your brand perception. Brands like O2, Specsavers, NatWest and Samsung use our technology to ensure they’re seen as innovative, digital and customer-centric.

    “I like it. It’s very professional and something that our competition doesn’t offer.”

    Store Associate, Tui

  • Make smarter decisions

    Get real-time store insights that you can rely on. Qudini enabled a telco client to reduce consulting spend by up to $200k per annum by reducing the need for time and motion studies, mystery shopping and exit surveys. 

    “Qudini has really helped us to understand how our stores are planning time and utilising people in-store. It also gives us some really clear insights into when customers are coming in and what they are coming in to ask us.”

    Head of Operations, O2

    Immediate value

    Our software is so simple to use, store associates pick it up within half a day – and within a month, they usually achieve a return on investment of anywhere between 900-2,000%.

    “Learning to use Qudini is really really simple, the steps are really easy. The user interface is really simple. It took me about half a day to learn how to utilise all the services.”

    Store Associate, Samsung

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