Creating premium
customer experiences

that drive business profitability

CUSTOMER EXPERIENCE SOFTWARE
FOR THE WORLD’S VERY BEST BRANDS

Our Solutions

  • Appointment
    Scheduling

  • Queuing
    System

  • In-store
    Click & Collect

  • Order
    Management

  • Request
    Assistance

  • Event
    Management

Appointment Booking Software

Drive new footfall by enabling your customers to pre-book appointments across any channel.

  • Appointment booking software and Online booking system Qudini

Queuing System

Retain and convert more customers by creating a pain free waiting experience and more efficient shop floor.

  • Queue Management System Queuing System Qudini

In-store
Click & Collect

Qudini’s innovative queue management platform allows you to manage customer flow, track footfall and create an in-store experience that is convenient and fustration-free.

  • In store Click and Collect system Qudini

Order
Management

Improve customer loyalty, with personalised communication for customers waiting to collect orders and repairs.

  • Order management software with SMS updates Qudini

Request Assistance
System

Ensure no customer is left unserved by enabling them to call for staff help from anywhere in store.

  • Request Assistance Help System Qudini.png

Event Management
Software

Create brand advocates by enabling customers to browse, book and share your events with just a couple of clicks.

  • Event Management Software Online Booking System Qudini
Outlets

RECOGNISED FOR INDUSTRY
LEADING INNOVATION &
TRANSFORMATION

Awarded by several prestigious outlets including
Retail Systems, Gartner and Disrupt 100.

FLEXIBLE SOLUTIONS
FOR YOUR INDUSTRY

Qudini’s innovative, yet simple to deploy cloud-based solutions can be used independently or alongside each other, in a variety of different industries including:

Creating Impact

Statistics
Testimonials
  • 62%

    Walkout reduction

    Qudini’s ability to improve customer experience has resulted in a significant reduction in customer walkouts for O2 UK.

    90%

    staff time saved

    Qudini helps to reduce full time resource allocation to areas of store, freeing staff to work on other tasks.

  • 30%

    AVG SPEND INCREASE

    Due to the improved customer experience and increased movement in high street opticians stores.

    40%

    SATISFACTION INCREASE

    Qudini’s innovative technology has enabled House of Fraser to enhance customer satisfaction and loyalty.

  • 10%

    CONVERSION INCREASE

    Our appointment booking software enables staff to deliver a more personalised and vastly improved customer service that converts more customers for a high-street travel agency.

    £2m

    P/A cost reduction

    Qudini enables your organisation to have full transparency of its in-store operations helping our clients to increase revenues and save costs across their store estate.

  • Giving customers estimated waiting times makes a massive difference to their likelihood of staying in store to speak with an advisor.

    Store manager | O2

    Customers leave their number & wander around the store to do other things. A customer went and purchased an Xbox whilst he was waiting for customer services.

    Store colleague | Dixons Carphone
  • When a customer books an appointment online, it allows me to put them with the right person as I know what they are coming in to discuss. This increases the chance of making a sale.

    Store manager | Thomas Cook

    The customer journey is smoother, and most importantly are customers really like it.

    Electricals Section manager | John Lewis
  • The collection system is really helpful and has sped everything up. It frees up the team to work on other things.

    Store manager | Ikea

    I love the reporting dashboard. I use it during my daily team sessions to drive sales and plan lunches and breaks.

    Store manager | Thomas Cook

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