By perfectly choreographing your customer experience with scheduled appointments, virtual queues and fast-track order pickup.
Modern customer are more demanding, fickle and vocal than ever before (they want brands to work to win them)… And the pandemic has created a more cautious yet omnichannel mindset.
To drive sales and loyalty brands need to offer superior and safe customer experiences that build customer engagement and confidence.
Stores have become less about pure transactions and more about building relationships that convert across channels – this has created more intensive service operations and tighter margins.
To build brand presence and profitability retailers should use software solutions to ensure seamless operations that make the most out of their people and space.
Brick-and-mortar data is disparate and hard to collect, and the pandemic has created an unpredictable new normal that we have yet to fully understand. Fast yet informed reactions are key.
To win against the competition brands need to capture more data to make intelligent decisions that enhance their profitability and brand relevance.
Enable your customers to easily access service from any channel (on a pre-scheduled or walk-in basis) and keep them informed, engaged and at ease while offering a more personalized experience.
Control your shop floor by easily managing your customers alongside your colleague’s time, tasks and breaks from one or multiple devices. The only platform with an advanced desktop platform and native apps for IOS and Android.
Use our advanced analytics dashboards and email reports to understand who visits your stores and why, how long things take and much more. AI-driven insights enable you to predict and control your future.
We Increase Sales
Qudini has enabled us to have a much more pleasant customer experience in the store and we can definitely see that we’ve had a percentage growth in terms of revenue.
Franchise Owner, Specsavers (Opticians)
We Save Time and Costs
Qudini allows me to allocate resource more effectively, so that the team functions more efficiently, than ever before.
Branch Manager, NatWest (Bank)
We Inspire Loyalty
For us, it’s all about retention. And Qudini allows us to give that value-add to ensure we are providing the best possible experience for customers at the start and end of their journey.
Head Office, Samsung (Electronics)
We Improve Decision Making
Qudini has really helped us to understand how our stores are planning time and utilising people in-store. It also gives us some really clear insights into when customers are coming in and what they are coming in to ask us.
Head Office, O2 (Telecoms)
We’re Quick to Implement
Learning to use Qudini is really really simple, the steps are really easy. The user interface is really simple. It took me about half a day to learn how to utilise all the services.
Store Team, Samsung
We’re the Best
We’ve been working with Qudini for a number of years now and we went through a robust selection process looking at the global industry leaders and we found that the flexibility and the speed at which Qudini worked, really allowed us to roll forward with what we have now.
Head Office Team, Samsung
We Put Clients First.
“We are really impressed with you [Qudini] as a partner. The insight and value you are driving for us is great. The speed of which you reply to our requests is phenomenal and the attention to detail is fantastic, as well.”
Head Office Team, Burberry
(Click the video on the right to hear what 4 of our clients say)
A member of our team will be in touch.
Our new best practice guide explains how Appointment Booking Landing pages will drive traffic to your in-store and virtual appointment services.
Our recent consumer survey report shows how the pandemic has changed consumer shopping habits and which habits will be here to stay…
Our Upcoming Webinar will present consumer insights on how the pandemic has changed consumer shopping habits. Sign-up below for Tuesday October 12th (2pm ET | 11am PT).