Creating fantastic customer experiences that...

Reduce store walkouts by 62%

Watch O2 Case Study

Creating fantastic customer experiences that...

Boost customer satisfaction by 40%

Read House of Fraser Case Study

Creating fantastic customer experiences that...

Reduce staff resources by 10%

Watch NHS Case Study

Creating fantastic customer experiences that...

Collect valuable data on customers and operations

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Increase Retention

Improve Service

Reduce Costs

Capture Data

Transform your In-store Customer Experience

Qudini is an enterprise Customer Experience Management cloud platform that enables brands to transform their in-store customer experience, and as result improve their; sales, operations and customer relationships.

In one single flexible platform, use Qudini to manage your resources and connect with customers across multiple journeys and channels using our solutions for: Appointment Booking, Queue Management, Collection Management and Event bookings.


Engage & Capture more customers

In-store and across your online channels, via: hosts, self-service kiosks, consumer mobile apps and online appointment & event booking interfaces.


Inform & Retain your footfall

By updating customers through branded and personalised content, including: SMS, email, digital signage TV displays, printed tickets or pager devices.


Manage your customers, staff and operations

Use any desktop, tablet or mobile device to manage your customer demand against your available resources and shop floor activities.


Analyse & Improve your operations

Using Qudin's dashboard and email reports, providing you new and granular data on: customer turnout, wait times, online engagement and more...

About product shot a5eaff9afb2d6f415bd9883d7647447087f368d986f236cea1b7095d18cd8e08
John lewis

"We are delighted to have Qudini onboard in helping us strengthen the relationship we have with our global customer base. Qudini's simplicity creates real benefit for the end-user and builds good sentiment between business and customers"

Retail Channel Director

Telefónica Global
View the O2 Case Study

Our core products

Virtual Queue Management

Manage walk­-in footfall more efficiently and replace physical queues and busy waiting rooms with faster digital queues and more satisfied customers.

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Virtual queue management ipad
Appointment scheduling desktop

Multi­-Channel Appointment Scheduling

Manage your appointment availability, staff resources, and footfall with pre­booked appointments made online and in the store, venue or surgery.

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Click and Collect

Drive greater loyalty through an improved experience that enables Click and Collect customers to check in and receive personalised updates about their order status.

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Click and collect ipad
Call back desktop

Call Back

Build a list of customers waiting to receive information about a service or a goods collection from your store, so you can personalise communications and build brand loyalty.

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Why choose Qudini

With Qudini, you can create an experience that is:


Easily configure your settings and choose the functionality that gives you, your staff and your customers, the best experience.


Fully customise our products with your branding and ensure maximum customer engagement with your organisation.


Use on any desktop browser or any tablet or smarpthone, with our native apps for Android, Apple, and Microsoft operating systems.

Cloud Based

Manage centrally and quickly deploy to any location, anywhere in the world.

"Before Qudini we had weekly complaints from patients and staff, causing stress for reception. Now patients are much happier as they can leave the clinic during their wait."

17% reduction in appointment times

View NHS Clinic Case Study

Qudini's Impact


Customer Experiences improved each year

Customers who have had their experience improved by Qudini in the last 12 months.


Revenue available

Total revenue available to clients if every customer spent $5 whilst they waited.


Weblink clicks

Times customers have clicked on a weblink to view their queue position in the last 12 months.