Qudini is an enterprise level cloud based queue and appointment management system, that enables you to easily manage and connect with your customers whilst they're waiting for service.
The Qudini customer journey allows your customers to:
Your customer requests service either; online, by phone, via a self-service kiosk or through your staff.
Your customer will receive information about their service time by SMS, email, digital signage displays, printed tickets or pagers devices.
Your staff will be able to use Qudini to manage your upcoming customers, resources and shop floor activities using any device.
Personalised follow up messages can trigger to customers in order to encourage them to: provide feedback, return again or book an appointment.
Manage walk-in footfall more efficiently and replace physical queues and busy waiting rooms with faster digital queues and more satisfied customers.View Products
Manage your appointment availability, staff resources, and footfall with prebooked appointments made online and in the store, venue or surgery.View Products
Drive greater loyalty through an improved experience that enables Click and Collect customers to check in and receive personalised updates about their order status.View Products
Build a list of customers waiting to receive information about a service or a goods collection from your store, so you can personalise communications and build brand loyalty.View Products
With Qudini, you can create a digital queuing and appointment experience that is:
Easily configure your settings and choose the functionality that gives you, your staff and your customers, the best experience.
Fully customise our products with your branding and ensure maximum customer engagement with your organisation.
Use on any desktop or tablet plus native apps for Android, Apple, and Microsoft operating systems.
Manage all products centrally and quickly and deploy to any location, anywhere in the world.
Customers who have had their experience improved by Qudini in the last 12 months.
Total revenue available to clients if every customer spent $5 whilst they waited.
Times customers have clicked on a weblink to view their queue position in the last 12 months.