Creating customer journeys that...

Reduce customer walkouts by 62%

Watch O2 Case Study

Creating customer journeys that...

Boost customer satisfaction by 40%

Read House of Fraser Case Study

Creating customer journeys that...

Reduce staff resources by 10%

Watch NHS Case Study

Creating customer journeys that...

Collect valuable data on customers and operations

View Customers

Increase Retention

Improve Service

Reduce Costs

Capture Data

About Qudini

Qudini is an enterprise level cloud based queue and appointment management system, that enables you to easily manage and connect with your customers whilst they're waiting for service.

The Qudini customer journey allows your customers to:


Request service

Your customer requests service either; online, by phone, via a self­-service kiosk or through your staff.


Receive information

Your customer will receive information about their service time by SMS, email, digital signage displays, printed tickets or pagers devices.


Be managed through to service

Your staff will be able to use Qudini to manage your upcoming customers, resources and shop floor activities using any device.


Receive personalised Communications

Personalised follow ­up messages can trigger to customers in order to encourage them to: provide feedback, return again or book an appointment.

About product shot a5eaff9afb2d6f415bd9883d7647447087f368d986f236cea1b7095d18cd8e08
John lewis

"We are delighted to have Qudini onboard in helping us strengthen the relationship we have with our global customer base. Qudini's simplicity creates real benefit for the end user and builds good sentiment between business and customers"

Retail Channel Director

Telefónica Global
View the O2 Case Study

Our core products

Virtual Queue Management

Manage walk­-in footfall more efficiently and replace physical queues and busy waiting rooms with faster digital queues and more satisfied customers.

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Virtual queue management ipad
Appointment scheduling desktop

Multi­-Channel Appointment Scheduling

Manage your appointment availability, staff resources, and footfall with pre­booked appointments made online and in the store, venue or surgery.

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Click and Collect

Drive greater loyalty through an improved experience that enables Click and Collect customers to check in and receive personalised updates about their order status.

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Click and collect ipad
Call back desktop

Call Back

Build a list of customers waiting to receive information about a service or a goods collection from your store, so you can personalise communications and build brand loyalty.

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Why choose Qudini?

With Qudini, you can create a digital queuing and appointment experience that is:


Easily configure your settings and choose the functionality that gives you, your staff and your customers, the best experience.


Fully customise our products with your branding and ensure maximum customer engagement with your organisation.


Use on any desktop or tablet plus native apps for Android, Apple, and Microsoft operating systems.

Cloud Based

Manage all products centrally and quickly and deploy to any location, anywhere in the world.

"Before Qudini we had weekly complaints from patients and staff, causing stress for reception. Now patients are much happier as they can leave the clinic during their wait."

17% reduction in appointment times

View NHS Clinic Case Study

Qudini's Impact


Saved from waiting

Customers who have had their experience improved by Qudini in the last 12 months.


Revenue available

Total revenue available to clients if every customer spent $5 whilst they waited.


Weblink clicks

Times customers have clicked on a weblink to view their queue position in the last 12 months.