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Powering the world’s leading retailers and banks

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With our Retail Choreography Suite

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  Appointment Scheduling
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  Walk-in Virtual Queuing
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  Event Booking
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  Occupancy Tracking
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  Click and Collect Pickup
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  Task Management

Solutions that Solve Your Challenges Across the 3 Pillars of Retail Choreography….

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  Experience

  Modern customer are more demanding, fickle and vocal than ever before (they want brands to work to win them)… And the pandemic has created a more cautious yet omnichannel mindset.

  To drive sales and loyalty brands need to offer superior and safe customer experiences that build customer engagement and confidence.

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  Operations

  Stores have become less about pure transactions and more about building relationships that convert across channels – this has created more intensive service operations and tighter margins.

  To build brand presence and profitability retailers should use software solutions to ensure seamless operations that make the most out of their people and space.

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  Data

  Brick-and-mortar data is disparate and hard to collect, and the pandemic has created an unpredictable new normal that we have yet to fully understand. Fast yet informed reactions are key.

  To win against the competition brands need to capture more data to make  intelligent decisions that enhance their profitability and brand relevance.

Increase Your Profitability and Drive Lasting Brand Relevance with…

Use Cases

Powering your “Safe Store” and “Store of the Future Initiatives”

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  Appointments & Walk-ins

  • In-Person Services
  • Virtual Services
  • Store Visits
  • In-store Activities and Facilities
  • Occupancy Tracking
  • Contactless Order Pickup
  • Call a Colleague
  • Repairs / Personalization Services
  • Store Meeter-Greeter App
  • Clienteling – 360 Customer View
  • EWaiver / Digital Signature
  • Customer Choreography
  • Manage Colleague Availability & Breaks
  • Field Consultants
  • Pre-Orders
  • Sales Follow-up Reminders
  • Dwell Spaces
  • Seasonal Activities
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  Events

  • In-Person Events and Workshops
  • Virtual Events and Classes
  • VIP Events
  • Employee Events & Workshops
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  Tasks

  • Manage Colleague Time and Breaks
  • Head Office to Store Communications
  • Store Level Communications
  • Merchandising Actions
  • Marketing Tasks
  • Day-to-Day Store Oversight
  • Repeating Store Tasks
  • Compliance Tasks
  • Training Resources
  • Motivational Messages and Tips
  • Company News Updates
  • Emergency communications

Powerful Proven Benefits

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  Acquire Customers
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  Increase Sales
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  Drive Loyalty and Advocacy

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  Better Allocate Resources
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  Improve Productivity
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  Improve Use of Space

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  Make Smarter Decisions
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  Centralize Software Tools
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  Enhance Your Competitive Advantage

What Our Client’s Say

• We Increase Sales

  Qudini has enabled us to have a much more pleasant customer experience in the store and we can definitely see that we’ve had a percentage growth in terms of revenue.

  Franchise Owner, Specsavers (Opticians)

• We Save Time and Costs

  Qudini allows me to allocate resource more effectively, so that the team functions more efficiently, than ever before.

  Branch Manager, NatWest (Bank)

• We Inspire Loyalty

  For us, it’s all about retention. And Qudini allows us to give that value-add to ensure we are providing the best possible experience for customers at the start and end of their journey.

  Head Office, Samsung (Electronics)

• We Improve Decision Making

  Qudini has really helped us to understand how our stores are planning time and utilising people in-store. It also gives us some really clear insights into when customers are coming in and what they are coming in to ask us.

  Head Office, O2 (Telecoms)

• We’re Quick to Implement

  Learning to use Qudini is really really simple, the steps are really easy. The user interface is really simple. It took me about half a day to learn how to utilise all the services.

  Store Team, Samsung

• We’re the Best

  We’ve been working with Qudini for a number of years now and we went through a robust selection process looking at the global industry leaders and we found that the flexibility and the speed at which Qudini worked, really allowed us to roll forward with what we have now.

  Head Office Team, Samsung

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